Terms of Services and Tourist Events

Terms of services and tourist events

Please read the Terms of Services and Tourist Events for CORENDON TOURISTIK GMBH Zentralgebäude OST – Raum 5.044 Terminal Ring 1 D-40474 DÜSELDORF Airport Germany entered in the Commercial Companies Register of the Federal Republic of Germany under the number HRB 42194. The conclusion of the contract for participation in a tourist event means a full acceptance of these Terms of Service and Tourist Events, with which you have the opportunity to read before concluding the contract. The Terms of Service and Tourist Events apply to services and tourist events organized by CORENDON TOURISTIK GMBH Zentralgebäude OST - Raum 5.044 Terminal Ring 1 D-40474 DÜSELDORF Airport Germany (hereinafter referred to as "Corendon Flights"). In the cases expressly indicated in these Terms of Services and Tourist Events, individual points apply to individual travel services, means a single travel service purchased by a Customer.

 CONTRACT FOR PARTICIPATION IN A TOURIST EVENT

1.1. The booking made by the Customer is treated as a proposal to conclude a contract for participation in a tourist event (hereinafter the "contract"). Booking is possible to be made electronically via the website www.corendonflights.com  or via the mobile application. The website www.corendonflights.com  and written information from Corendon Flights are only an invitation to conclude a contract and do not constitute an offer within the meaning of the Civil Code.

1.2. The Customer must be 18 years or older. Making a reservation for a minor requires the written consent of parents or legal guardians.

1.3. Before concluding the contract, the Organizer provides to the Customer standard information via the appropriate information form. In particular, the following information are provided:

1.3.1. the main characteristics of travel services:

1. the place of stay, route and duration of the event, including at least the dates and the number of nights provided during the tourist event,
2. type, class, category of the transport, as well as information on journeys, in particular the time and place of departure, and if the exact time has not yet been determined - about the approximate time of departure and return,
3. the location, type and category of the accommodation facility, according to the regulations of the country of stay,
4. the amount and type of meals,
5. detailed sightseeing program, excursions or other services included in the price of the tourist event,
6. whether any tourist services will be provided in a group, and - if possible - the approximate size of the group,
7. information on the availability of travel services for persons with reduced mobility, and also, upon the traveler’s request, precise information on how they can be adapted to his needs;

1.3.2. the price of the tourist event and the date of its payment, as well as the method of payment and indication, if the payment is accepted on a tourist escrow account;

1.3.3 the price of the package, including taxes and, if necessary, any additional charges and other costs, or, if these costs cannot reasonably be expected to have been calculated before the conclusion of the package travel contract, information on the type of additional costs that may be charged to the traveler

1.3.4. the minimum number of people required for the package to take place;

1.3.5. deadline for notifying the traveler about a possible cancellation of the package due to an insufficient number of travelers, if the travel event depends on the number of travelers;

1.3.6. information on the traveler’s right to terminate the contract of travel event at any time before the start of the package, an appropriate fee and its amount;

1.3.7. general information on the applicable passport, visa and sanitary regulations as well as on health requirements for participation in the tourist event;

1.3.8. the trade name and address of the Operator as well as the telephone numbers or e-mail addresses;

1.3.9. information on compulsory insurance or voluntary insurance to cover the costs of the traveler’s termination of the package travel contract or the costs of providing assistance, including the costs of returning to the country in the event of an accident, illness or death

1.4. At the time of concluding the contract or immediately after it is concluded, the Customer receives documents containing relevant data about the booked travel event.

1.5. The contract of travel service or confirmation includes:

1.5.1. name and surname or name and contact details (address, telephone number, e-mail address) of the person representing the Operator responsible for the course of the tourist event;

1.5.2. the name of the insolvency protection provider, its contact details, including its address;

1.5.3. information on the traveller's right to transfer the rights and take over the obligations referred to in point 5.10 of these Terms;

1.5.4. special requirements which the traveller has notified to the Operator and which the parties contract have agreed to;

1.5.5. information on available internal procedures for dealing with complaints and methods of out-of-court resolution of consumer disputes in accordance with the Act of 23/09/2016 on out-of-court resolution of consumer disputes and on the platform of the online dispute resolution system in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 23/05/2003 on online dispute resolution for consumer disputes and amending Regulation (EC) ) No. 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR;

1.5.6. information that the traveller is obliged to inform about any discrepancies found during the travel event;

1.5.7. information that enables a direct contact with a person under the age of 18 or with the person responsible for such person in their place of stay, if persons under the age of 18, who are not accompanied by a parent or other authorized person, travel on the basis of a package travel contract that includes accommodation;

1.5.8. information that the Operator is:

1. responsible for the proper performance of all travel services included in the package travel contract,
2. obliged to provide assistance, which consists in particular in providing relevant information on health services, local authorities and consular assistance; assistance in using means of distance communication, including electronic means of communication; The Organizer may request a fee for providing assistance, if the difficult situation arose solely from the Participant's willful misconduct or as a result of his gross negligence.

1.6. The Customer assumes responsibility for the payment of the full price of the tourist event for all participants indicated in the contract and by paying the price of the tourist event (advance payment or full price) accepts the contract and does not have to and does not have to consent in any other way.

1.7. The Customer concludes the contract also on behalf of all participants mentioned in the contract and assumes the responsibility of complying with the terms of the contract also by them. The Customer is also responsible for informing the participants of the package about all details regarding the package.

1.8. When concluding the contract, the Customer is obliged to provide the current telephone number and e-mail address of each person participating in the package. If an incorrect telephone number or e-mail address is provided during the conclusion of the contract, it will not be possible to provide the necessary information related to the implementation of the event. Information sent to the telephone number / e-mail address provided in the contract is considered correctly provided and the Organizer is not responsible for incorrectly provided contact details that prevent contact with the participants of the package.

1.9. The rules governing the cooperation between Corendon Flights and travel agencies selling events on Corendon Flight’s behalf are regulated by separate agreements.

 

2. PAYMENT

2.1. By making the payment for a tourist service or tourist event, the Customer concludes a contract. The Customer is obliged to pay the entire price.

2.2. The payment date shall be the payment directly to the bank account indicated by Corendon Flights.

2.3. At the time of commencement of the service / tourist event, the Customer is obliged to have travel documents with him.

2.4. The Customer accepts the invoice in electronic form.

3. PRICES

3.1. The type and the scope of services as part of a tourist event is determined based on the information posted on the website www.corendoflights.com. Corendon Flights reserves the right to change at any time the data contained on the website www.corendonflights.com / Corendon Flights will inform the Customer about the changes in accordance with Art. 40 sec. 3 of the Act of November 24, 2017 on tourist events and related tourist services.

3.2. The information on the website www.corendonflights.com are the only one which are the part of the contract.

3.3. Prices of services and tourist events, as well as possible additional benefits, posted on the website www.corendonflights.com  are expressed in EURO. The form of payment is an electronic transfer to the bank account indicated by Corendon Flights. All prices are contractual prices.

3.4. Corendon Flights does not provide special care to minors and persons in relation to whom there is a basis for limiting legal capacity. These persons may participate in the tourist event only under the supervision of adults.

3.5. Taking pets is allowed only if confirmed in writing by the hotel. The cost animal’s transport and its stay at the hotel is covered in full by the Customer. The Customer's inability to take the pet in, in the event of not receiving a written confirmation, cannot constitute the basis for any claims against Corendon Flights.

3.6. The price of the event does not include the cost of obtaining a passport, visa, possible vaccinations, additional insurance, etc., and the responsibility for obtaining them rests with the participant of the event. The price of special hotel attractions, such as admission to tennis courts, mini-golf, etc., is usually not included in the price of the event: in addition, some hotels charge additional fees for the rental of sun loungers, umbrellas and similar services.

4. CHANGES OF THE PRICES

4.1. Corendon Flights reserves the right to change the contractual price of a service or tourist event before its commencement if it is a direct result of a change in the price of passenger transport resulting from changes in the costs of fuel or other sources of power, the amount of taxes and fees on tourist services covered by the contract, imposed by entities that do not take a direct part in the implementation of the package, including tourist taxes, airport charges, and exchange rates relevant for the package. In the event of an increase in the price, Corendon Flights will each time inform the Customer by e-mail about the price change and justify the increase by indicating the method of its calculation. In the period of 20 days before the date of departure, the price agreed in the contract with the Customer may not be increased. The Customer has the right to reduce the price of the tourist event corresponding to the reduction of costs referred to in sentence the first one after the conclusion of the contract and before the start of the tourist event. Corendon Flights may then deduct the actual handling costs from the reimbursement due to the Customer. At the Customer's request, Corendon Flights will provide proof of the service costs incurred

4.2. In the event that Corendon Flights is forced to change the main characteristics of the travel services indicated in Art. 40 section 1 point 1 of the Act on tourist events and related tourist services of November 24, 2017 or proposes to increase the price exceeding 8% of the total price of the tourist event in accordance with point 4.1, Corendon Flights is obliged to immediately inform the Customer about these changes by e-mail indicating changes and their possible impact on the price of the package. In this case, Corendon Flights may at the same time offer the Customer an alternative service or tourist event, if possible of the same or higher quality. After receiving such information, the Customer is obliged to inform Corendon Flights within the next seven days whether he accepts the proposed amendment to the contract or withdraws from the concluded contract with the return of all fees paid, without the obligation to pay the withdrawal fees, or withdraws from the contract and accepts a substitute tourist event and its price in the event that it has been offered to the Customer. The Customer who accepts the proposed changes to the terms of the contract has no right to claim compensation for accepting the change. In the event that the amendment to the contract or a substitute travel package leads to a reduction in the quality or costs of the package, the Customer is entitled to an appropriate reduction in the price.

4.3. In the event of termination of the contract due to the Customer's withdrawal from the contract with the reimbursement of all fees paid, Corendon Flights shall return the paid price of the event no later than 14 days from the date of termination of the contract.

4.4. Corendon Flights may, before the start of the tourist event, change the terms of the contract if the change is minor and will inform the Customer about it by e-mail.

5. WITHDRAWAL FROM THE CONTRACT ON THE PART OF THE PARTICIPANT, CHANGE OF THE CONTRACT, SUBSTITUTES

5.1. The Customer may withdraw from the contract at any time before the start of the tourist event. The declaration of withdrawal shall be submitted by e-mail to the address servicecenter@corendonflights.com, (Phone:+48 22 152 0488). The date of withdrawal from the contract is the date of entering the statement into the Corendon Flights ICT system.

5.2. If the Customer withdraws from the contract or if he does not start the tourist event / tourist service for reasons beyond the control of Corendon Flights, Corendon Flights reserves the right to demand a withdrawal fee equal to the actual costs in the amount not higher than that determined on the terms set out in points 5.4 and 5.5 in connection with the preparations already made to organize a tourist event / service. When calculating the amounts due, the costs that have been saved as well as the possibility of alternative use of the given tourist services are taken into account. At the request of the Customer, Corendon Flights will justify the amount of the fees for withdrawal from the contract. The fee is deducted from the price paid for the tourist event / service. The remaining amount after the deduction will be returned to the Customer within 14 days of the Customer's withdrawal from the contract. The above does not apply if the Act on package travel and related travel services provides that the withdrawal or termination of the contract is free of charge.

5.3. The customer bears the costs of withdrawing from the contract also if he did not appear on time at the airport or at the place of commencement of the tourist event / service, within the time specified in the travel documents or if the commencement of the tourist event / service is impossible due to the lack of documents, e.g. a passport. . Unless the Customer has informed Corendon Flights about his resignation from participation in the tourist event / service until the start of the tourist event / service (check-in in the case of participation in a tourist event and the purchase of the tourist service itself), he is obliged to send it by e-mail to the address servicecenter@corendonflights.com (Phone:+48 22 152 0488), information that he or she does not participate in such an event / service.

5.4. The withdrawal fee is determined in the amount depending on the time in which the withdrawal took place before the start of the tourist event. The fee is deductible from the payment made by the Customer and amounts to:

1. from the moment of signing up to the 36th day - free of charge,
2. from the 35th day to 21st day - 50%,
3. from the 20th to the 15th day - 70%,
4. from the 14th to the 8th day - 100%.

5.5. If the subject of the contract is only a flight on a charter plane (single tourist service), the rules for changing and canceling the reservation are set out in the conditions of carriage of the carrier performing the flight. If the passenger does not depart, he is not entitled to a refund. Cancellations and changes to the ticket after booking will be charged in excess of the net price of the ticket in accordance with the following rules:

1. in the event of resignation, the net ticket fees will be refunded, but the service fee will not be refunded;
2. in the event that the passenger does not show up for the flight (assessed as no-show), only the airport charges collected from the passenger during the booking process are reimbursed. Service fee and fuel surcharge are also taken into account for this refund
3. if the one-way ticket is cancelled by the passenger or the passenger fails to show up for the flight, there will be no refund for the purchased additional services.

5.6. If the subject of the contract is a flight on a charter plane (single tourist service), the withdrawal fee is 100% of the payment made. In the event of the Participant's withdrawal from the contract for charter flights (one tourist service), with the indication of persons who meet all the conditions for using the service and expressing their consent, the Organizer will charge a fee depending on the amount of time remaining until the day of departure:

1. up to 36 days before departure, the fee is PLN 50 per person,
2. from 35 to 7 days before departure, the fee is PLN 100 per person,
3. from the 7th day to the day of departure, the fee is PLN 150 per person,
4. on the day of departure, the fee is PLN 200 per person.

5.7. If the subject of the contract is only hotel accommodation (single tourist service), the withdrawal fee is determined in the amount depending on the time before the accommodation date. In the event of withdrawal till 14 days from the booked date of accommodation, the withdrawal is free of charge. In the event of withdrawal within less than 14 days from the date of the booked accommodation, the Organizer will charge a fee of 100% of the payment made by the Customer.

5.8 Percentages are calculated from the full event amount for all cancelling Customers.

5.9. If the withdrawal fee does not cover the actual costs incurred by the Organizer, he has the right to claim higher amounts - in accordance with the actual costs incurred by the Organizer.

5.10. The customer may withdraw from the contract before the start of the tourist event without paying a withdrawal fee in the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity, which affect the implementation of the tourist event or transport to the destination. The Customer may only demand reimbursement of the amount paid without seeking compensation or redress in this regard.

5.11. At the Customer's request, if possible, including availability of places, there is a possibility of one free change of the contract (this does not apply to the flight itself), if the change is notified up to 30 days before the start of the tourist event. In the event of changing the contract to a more expensive one, the difference resulting from the calculation of the price on the day of the change must be paid. If the contract is changed to a cheaper one, the difference in price cannot be more than 10% of the original price (from the first contract). If the difference with the first change is higher than 10%, the changes may be made only after the termination of the existing contract and concluding a new contract, on the basis of which the Customer is obliged to pay the price for the tourist event / tourist service indicated in the new contract. The term change of the contract at the request of the Customer is understood as, for example, a change of the place of stay, the route of the trip, the duration of the tourist event, change of board, room, number of participants and the program of the tourist event.

5.12. The Customer may transfer to the person who meets the conditions for participation in the package all the rights under the contract, if at the same time the person takes over all the obligations resulting from this contract. The Customer is only entitled to report such a change to the contracting parties. The applicant is obliged to inform Corendon Flights about the change of the participant by e-mail no later than 7 days before the start of the tourist event.

5.13. In the case of booking only a flight (purchasing a single tourist service), changing the return date or airport after the commencement of the tourist service is not allowed. In the case of a single line flight booking, changes to the return date or airport after the commencement of the travel service are not possible, unless Corendon Flights manages to obtain written confirmation from the airline that such a change is possible and the Customer confirms in writing that he will cover the costs associated with such change.

5.14.All fees related to the withdrawal from the contract and amendment of the contract as well as fees for the individual course of the tourist event are immediately due. The reimbursement of the relevant amounts is made by the Organizer within 14 days from the date of the Customer's withdrawal from the contract, and no interest is due on the amounts returned.

5.15. In the case of events carried out by a regular / scheduled flight, the above conditions may be different. The costs of changes and cancellations depend on the costs that will be charged to the Organizer by the airlines or the hotel supplier. Before confirming the change / resignation, please contact the Organizer to confirm any related costs.

6. JOURNEY BY AIRPLANE

6.1. The Organizer is obliged, in accordance with Regulation / EG / 2111/2005 of December 14, 2005, to inform passengers using air transport about the identity of the air carrier performing the transport. If the air carrier is not known on the date of conclusion of the contract, the Organizer temporarily undertakes to provide the name of the alleged air carrier. As soon as the carrier is finally determined, the Organizer will immediately notify the Customer by e-mail. In the event of a change of carrier after the conclusion of the contract, the Customer will be informed by Corendon Flights. Corendon Flights performs charter flights on the basis of cooperation with the air carrier Corendon Airlines, however, it reserves the right to change air carriers and flight numbers. The list of air carriers subject to a ban on air transport is available on the website of the Civil Aviation Authority.

6.2. In the case of a flight as part of a tourist event (accommodation and flight), the participant has the right to transport one piece of checked luggage (checked at check-in) and one piece of hand luggage in the price of the tourist event, the permissible weight of which is included on the website. www.corendonflights.com in the general conditions of carriage of the airlines and in travel documents. In the case of booking a tourist service - the flight itself, checked baggage is additionally payable. The amount of the fee is indicated on the website www.corendonflights.com.

6.3. For 48 hours before departure, it is recommended that the Customer check the departure time on the website www.corendonflights.com or in the mobile application. In the case of concluding a contract the subject of which is only a flight by plane, the Customer is obliged to check departure time on the website [∙] 48 hours before departure, a time of return as specified in the travel documents.

6.4. Customers participating in a tourist event that includes a flight by plane or customers who have concluded a contract for a tourist service the subject of which is only air travel should arrive at the airport at least two or three hours before the scheduled departure as indicated in the travel documents.

6.5. Transport of special luggage (sports equipment, wheelchairs, etc.) is allowed for an additional fee. Information on prices for this type of transport can be obtained at Corendon Airlines at www.corendonairlines.com, which is solely responsible for organizing and carrying out the transportation, as well as collecting the charges. Transport of special baggage is possible after prior notification and confirmation by the airline. Transport of special baggage from the destination airport to the hotel or the place where the Customer goes according to the contract is at the Customer's expense and risk. The transport of animals is possible after prior notification and confirmation by the airline for an additional fee.

6.6. The Customer bears the risk of losing money, valuables, technical devices and medicines contained in the luggage left for transport. Any damage caused during air transport will be removed in accordance with the provisions of the aviation law. The transport of valuables (money, medicines, electronic devices, valuables, etc.) is not possible in checked- in baggage.

6.7. The Montreal Convention of May 28, 1999 defines the conditions for flights to the destination and return from it. Damage to Customers' luggage resulting from air transport should be reported directly to the representative office of Corendon Airlines after finding the damage using the notification form (P.I.R). In the event of damage to luggage, a complaint must be submitted in writing within 7 days from the date of receipt of the damaged luggage at the airline's representative, and in the case of loss of luggage, within 21 days.

7. TERMINATION OF THE CONTRACT BY THE ORGANIZER OF THE TOURIST EVENT

7.1. Corendon Flights may terminate the contract by notifying the Customer of the termination of the contract within the period specified in the contract, if the number of people does not is not enough for airline events, but no later than:

1. 14 days before the start of a tourist event lasting more than 3 days,
2. 7 days before the start of a tourist event lasting more than 2-6 days,
3. 48 hours before the start of a tourist event lasting less than 2 days.

7.2. Corendon Flights may terminate the contract by notifying the Customer thereof immediately before the start of the event in the event that it cannot perform the contract due to unavoidable and extraordinary circumstances.

7.3. In the event of termination of the contract in the cases specified in point 7.1 or 7.2, Corendon Flights shall fully refund the amounts paid by the Customer, without additional compensation or redress within 14 days from the date of termination of the contract.

7.4. In the event that a travel contract has been concluded for a travel only by plane and the Air Carrier cancels the flight 14 to 7 days before the scheduled departure time, Corendon Flights will notify the Customer thereof. The Customer is then entitled to a full refund of the amounts paid, without any additional compensation or redress, unless he/she has been offered a re-routing. The amounts paid are reimbursed within 14 days from the date of termination of the contract.

8. RESPONSIBILITIES

8.1. Corendon Flights is responsible for the proper performance of all contractual travel services. If any of the travel services included in the package are not performed in accordance with the contract or essential elements of the contract are not performed, Art. 48 of the Act on package travel and linked travel arrangements. Corendon Flights is liable for non-performance or improper performance of travel services covered by the contract in accordance with Art. 50 of the Act on package travel and linked travel arrangements.

8.2. The Customer is not entitled to compensation or redress for non-performance or improper performance of the contract for participation in a tourist event, if the fault for the non-performance or improper performance of the contract is borne by the Customer or a third party not related to the performance of the tourist services covered by the contract, if it could not be foreseen or avoided, or it was due to unavoidable and extraordinary circumstances. The exclusion of liability for non-performance or improper performance of the contract does not release Corendon Flights from the obligation to provide assistance to the injured Customer during the tourist event.

8.3. Corendon Flights shall not be liable for damages resulting from the Customer's participation in sports events and other events organized during the tourist event, which are not organized by Corendon Flights.

8.4. The liability of the Organizer and the travel agent for booking errors is specified in Art. 53 of the Act on package travel and linked travel arrangements.

8.5. Corendon Flights, in accordance with the provisions of the applicable civil aviation law, limits its liability for non-performance or improper performance of services to three times the price of a tourist event for each Customer. This limitation does not apply to personal injury or damage caused intentionally or negligently.

8.6. Claims for non-performance or improper performance of travel services under contracts, i.e. claims for compensation or redress or price reductions, are time-barred after 3 years.

9. COMPLAINTS

9.1. Complaints related to the implementation of the event may be submitted in writing to the Organizer at the following address servicecenter@corendonflights.com (Phone:+48 22 152 0488) or on the complaint form available on the website www.corendonflights.com (applies only to complaints submitted after the end of the tourist event) within 45 days from the date of the end of the tourist event. In the complaint, the Customer is obliged to indicate the shortcomings in the manner of performing the contract and specify his requests. The organizer considers complaints within 45 days of their receipt.

9.2. Complaints regarding the implementation of a tourist event must be reported in writing to the Organizer's representative during the event in order to enable the Organizer to immediately remove the non-compliance, unless the removal of the non-compliance is impossible or related to costs that are disproportionately high in relation to the scope of the non-compliance and the value of the tourist services, they relate to. An Organizer who does not perform the services provided for in the contract, constituting a significant part of the event, is obliged, without charging the traveller with additional costs, to perform an appropriate substitute service as part of the event, also if the return of the traveler to the place of departure agreed in the contract has not been ensured. The traveler may refuse the proposed substitute services only if they are not comparable to what has been agreed in the contract. The Organizer considers complaints within 45 days of their receipt.

9.3. The customer is not entitled to a refund of the value of services that he did not use during the event, for reasons not attributable to the Organizer or in the event of failure to appear at the designated collection on the day of departure. The traveller is not entitled to compensation or redress for non-compliance, when the fault for the non-compliance is borne by the traveler or the third person, not related to the performance of travel services covered by the contract, and the non-compliance could not be foreseen or avoided, or the non-compliance was caused by unavoidable and extraordinary circumstances.

9.4. The information provided via the website or through XML integration has been provided in good faith and obtained by the Organizer from third party Suppliers, we assume that this is the most up-to-date and reliable information. The Organizer is not responsible if said information or any part of it is not complete. All obvious errors (including errata, typographical errors, currency conversion errors and fee errors etc.) are not binding. In the event of an error, the Organizer reserves the right to cancel the booking and refund the money paid by the Customer, without any liability in this respect. Simple errors and mistakes (including typographical errors and errors in the calculation of currency conversions, errors in valuation and descriptions, etc.) are not binding. In the event of a pricing error regarding flights based on scheduled lines or originating from the hotel supplier, the Organizer is entitled to change the booking and confirm it with the Customer, if the booking is not canceled - the Organizer considers the change to be binding.

9.5. At http://ec.europa.eu/consumers/odr, the European Commission provides a platform for online consumer dispute resolution. Corendon Flights is not currently participating in this voluntary alternative dispute resolution procedure. Therefore, our Customer cannot use the ODR platform.

10. OBLIGATIONS OF THE PARTICIPANT

10.1. The participant is obliged to have valid documents authorizing to cross the border and is responsible for them throughout the whole duration of the event.

10.2.The participant is obliged to comply with customs, currency and other regulations in force in Poland, transit countries, destination country, visited facilities and on the plane.

10.3. The participant should follow the recommendations of the Organizer's representative aimed at the proper implementation of the event.

10.4. The participant is responsible for any damage caused by himself or by persons under his care and is obliged to repair them or cover the related costs.

10.5. The Customer is obliged to provide the Organizer with all the necessary data and information necessary for the proper performance of the contract. He is responsible for their completeness and truthfulness. Correction of incorrect information, including editorial mistakes, or supplementing incomplete data less than 14 days before the date of departure, requires the payment of a fee of PLN 150 per person. In the event of any errors - including typos, wrong dates, etc. - related to scheduled / line-based events - costs may be charged individually depending on the rules of the external supplier. In such a situation, please contact the Organizer.

11. PROCESSING OF PERSONAL DATA

11.1 The administrator of the Customer's personal data is CORENDON TOURISTIK GMBH Zentralgebäude OST - Raum 5.044 Terminal Ring 1 D-40474 DÜSELDORF Airport Germany (Corendon Flights) entered in the Commercial Companies Register of the Federal Republic of Germany under the number HRB 42194. Contact with the administrator is possible at the email address dsb@ap-datenschutz.de, to the name Ms Nicole Tehrani, by letter or by calling +49 221 99989 030.

11.2 The Customer's personal data is collected and processed by the data administrator in order to implement the tourist services declaration agreement concluded between the Customer and the Organizer of the foreign trip - the personal data administrator, to which this agreement is attached.

11.3 The Customer has the right to access their personal data and the right to correct and cancel them.

11.4 Personal data is provided by the Customer freely. The personal data administrator informs that the Customer has no legal obligation to provide his personal data, but their provision is necessary for the performance of this contract which is mentioned in terms.

12. CUSTOMER INFORMATION AND WARNINGS

12.1 The Customer is responsible for compliance with the applicable regulations necessary to conduct the tourist event. In the event of non-compliance with the provisions and obligations arising from the contract, the Customer bears full responsibility for the above, which may be associated with negative consequences such as the need to pay the costs of resignation from the tourist event.

12.2 Crossing the border outside the European Union is possible only on the basis of a valid passport. Children traveling with their parents must have their own passport.

12.3 Children benefit from discounts only if they do not reach the age limit included in the discount on the day of return, and if they are accommodated with two full-paying adults, unless the contract provides otherwise.

12.4 Unless such an obligation arises from mandatory provisions of law, the Organizer does not use extrajudicial means of dealing with complaints and redress, inc of consumer disputes. Performing the obligations imposed by the mandatory provisions of law, the Organizer informs that the entity authorized to conduct proceedings regarding out-of-court settlement of consumer disputes to which the Organizer is subject is the Trade Inspection - Provincial Inspector of Trade Inspection. Information on out-of-court resolution of consumer disputes through the platform established by the European Commission can be found at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL. The traveller is entitled to file a complaint via the above-mentioned platform, if the contract is concluded using the procedure available on the Organizer's website (online). The traveller may also obtain assistance in the matter of his rights and in the field of dispute between him and the Organizer by turning to the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) or using the information available on the website of the President of the Office of Competition and Consumer Protection - www.uokik.gov.pl.

13. FINAL PROVISIONS

13.1. The provisions of contracts concluded with Customers and declarations aimed at excluding or limiting the liability specified in the Act on tourist events and related tourist services are invalid.

13.2. The provisions of these conditions apply to the Participant and all persons covered by his Agreement.

13.3. The invalidity of individual provisions of the contract does not affect the validity of the entire contract. This also applies to these Terms and Conditions of Tourist Events, which constitute an integral part of the contract for participation in a tourist event.

13.4. In matters which are not covered by the content of these Conditions of Participation, the provisions of the Civil Code and the Act of 24 November 2017 on tourist events and related tourist services shall apply.

13.5. During the stay, local contractors organize optional trips (not included in the event program), such trips do not constitute Corendon Flights, they are carried out by entities that are not legally and organisationally related to the Tourist Event Organizer, they are not its subcontractors, and thus are not he is responsible for their organization and execution.

13.6. These Terms and Conditions of Tourist Events apply to tourist services and events booked from 01/04/2022 yr.

Annexes 1 and 2 to the Act of 24 November 2017 on package travel and related travel services.

STANDARD INFORMATION FORM FOR CONTRACTS TO PARTICIPATE IN A TOURIST EVENT, IF IT IS POSSIBLE TO USE A HYPERLINK OR NOT

The services offered to you constitute travel services and the combination of these travel services constitutes a package within the meaning of Directive (EU) 2015/2302. As a result, you will benefit from all EU rights applying to packages. Corendon Flights will be fully responsible for the proper implementation of the entire tourist event.

In addition, as required by law, Corendon Flights has a security to ensure that your payments are refunded and, if the transportation is part of the package, that you return home in the event of Corendon Flights becoming insolvent. Find out more about key rights under Directive (EU) 2015/2302 Information.

By using the link above, the traveller will receive the following information:

Key rights under Directive (EU) 2015/2302:

1. Travellers will receive all the necessary information about the package before concluding the package travel contract.
2. There is always at least one entrepreneur responsible for the proper performance of all travel services included in the contract.
3. Travellers are given an emergency telephone number or details of a contact point through which they can contact the tour operator or travel agent.
4. Travellers may transfer the package to another person, subject to notification within a reasonable period, subject to any additional costs.
5. The price of the package may only be increased if certain costs (e.g. fuel costs) increase and this is expressly provided for in the contract; in no case may the price increase be made later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the tour operator reserves the right to a price increase, the traveller is entitled to a price reduction if the relevant costs have decreased.
6. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if one of the essential elements of the package, other than the price, changes significantly. If the trader responsible for the package cancels the package before the start of the package, travellers are entitled to a refund and, where appropriate, to a compensation.
7. Travellers may terminate the contract without paying any termination fee before the start of the package in exceptional circumstances - for example if there are serious security problems at the destination which are likely to affect the package.
8. In addition, travellers may terminate the contract at any time before the start of the package, against payment of an appropriate and justifiable fee.
9. If, after the start of the package, significant elements of the package cannot be fulfilled as agreed, they will have to be offered to the traveller, at no extra cost, suitable alternative services. Travelers may terminate the contract without a termination fee, where services are not performed in accordance with the contract which substantially affects the performance of the package and the tour operator fails to remedy the problem.
10. Travellers are also entitled to a price reduction or compensation for damages in the event of non-performance or improper performance of the travel services.
11. The tour operator must provide assistance to the disadvantaged traveller.
12. If the tour operator becomes insolvent, payments will be refunded. If the tour operator becomes insolvent after the start of the package and if the package includes transport, the travellers’ return to the country is ensured.