We aim to make it as crystal clear as possible when you need more information on special conditions. Here you will find the most frequently asked questions and their answers.
Can I purchase an extra seat?
Yes, you can purchase an extra seat for your comfort. This can be completed through our additional services section whilst you purchase your ticket on our website.
Please note that this seat will not allow you to take extra hand baggage due to safety restrictions.
How Can I Make Special Requests?
Log into the Special assistance area, you will find this in the Travel Information section on the homepage. Here you can complete a special requests form and submit this on-line. https://www.corendonairlines.com/support-center/contact/special-request-form
Which services are chargeable and which are free of charge?
For our passengers with a verifiable degree of disability of 50% or more, we offer our Medical Assistance services free of charge.
All other services can be purchased at reasonable prices.
How can I purchase the additional services and make the payment?
Additional services such as seat reservations, additional baggage and inflight meals can either be made during the booking process or purchased after booking via our website under the menu item Extra Service.
Additional services such as medical assistance (free of charge for passengers with a verifiable degree of disability of 50% or more or with a medical certificate), sports equipment, adding pets, additional baggage and inflight meals can be purchased during the booking process. Sports Equipment, pets, registration of Unaccompanied Minor, registration of Musical Instruments can be requested via our Special Requests Form.
For chargeable services: The payment can only be made in cash at the airport.
What do the abbreviations on the form mean?
The explanation for the abbreviations is available here.
Can I take my musical instruments on board?
Musical instruments larger than 25x117x38 cm in size are carried in the cargo section of the aircraft. The weight of these items is added to your standard baggage allowance. In case of exceeding the baggage allowance, the applicable baggage rules tariff will be applied. Musical instruments smaller than 25x117x38 cm and lighter than 8 kg can be carried as hand luggage. (such as viola, violin, flute, clarinet, trumpet or trumpet)
Can I carry a television or LCD screen as checked baggage?
Customers are allowed to carry their TVs as checked baggage. However, since this is a fragile electronic device, the TV must be transported in a suitable packaging that can withstand the normal challenges of air transport.
Since it is in the status of fragile goods, the responsibility for a possible damage is the responsibility of the passenger and the operator is not responsible.
You can give TVs up to 32 kg (70 lb) in total weight and not exceeding 86 inches during check-in. The TV may be subject to heavy or large baggage charges depending on your baggage allowance.
Can I travel with my pet?
Corendon Airlines only allows cats and dogs to be transported as pets. For detailed information, please see our related rules and regulations page.
Is there a weight limit for the acceptance of pets?
The weight limit for the transportation of pets in the cabin section is 8 kgs along with the pet and it’s carrying box.
There is no weight limit for the transportation of pets in the cargo compartment.
Is there any age limit for the acceptance of pets?
In accordance with EU 576/2013 regulation on Corendon Airlines flights, pets must be at least 4 months old for flights within the borders of the European Union. Pets must be at least 7 months old on flights from third countries to European Union destinations. For detailed information, please see our related Rules and Regulations page.
What are the rules on travelling whilst pregnant?
Pregnant passengers can travel without a doctor’s report up to 36 weeks of pregnancy (for multiple pregnancies until 32 weeks of pregnancy). After 36 weeks of pregnancy (and for multiple pregnancies after 32 weeks) pregnant passengers are not allowed to fly with Corendon Airlines even if they have a health statement issued by a doctor. From the 24th week of pregnancy onwards, passengers are requested to fill in a health form at the counter during Check-in.
Based on the physical condition of the passenger, Corendon personnel are authorised to request a medical report regarding the pregnancy, or to refuse a pregnant passenger on board.
Note: Pregnant passengers are obligated to provide all information concerning their pregnancy at the Check-in desk.
Can children under the age of 12 travel alone on a Corendon Airlines flight?
Children under 6 years of age may only fly if accompanied by an adult.
Children between 6 and 12 years of age may travel unaccompanied provided that:
They are accompanied to the airport of departure by a legally authorised adult. The accompanying adult shall hand the child’s travel documents required for departure and a form of indemnity (Discharge of Responsibility for unaccompanied minors under the age of 12) to the airline staff at the airport. At the airport of arrival, a legally authorised person designated by the parents or legal guardians will meet the child.
Unaccompanied minors shall remain in the care of the legally authorised adult until the flight has been called for boarding. A staff member shall accompany the minor to the aircraft and will entrust the child to the care of the cabin crew. The accompanying adult is requested to stay at the airport until the aircraft has taken off.
For an unaccompanied child younger than 12 years, a fee of € 25 will be charged per one-way ticket.
Only two unaccompanied children younger than 12 can be accepted on one flight.
Reduced mobility/medical care
What are the procedures for passengers with reduced mobility?
Corendon Airlines work hard to make sure that all our passengers have a comfortable and pleasant journey, whatever their needs.
If you have a disability of any kind, or your mobility is reduced and you need assistance we are here to help. When you let us know why you need special assistance, we pass this information to the airports you are flying in and out of as airport assistance is provided locally. Departure and arrival services vary considerably depending on where you fly. These services are provided by the airport and not by us so it’s really important you check the airport’s website to see if they have facilities appropriate for your needs.
To ensure that you are given the best possible experience, we ask that you add your request at the time of booking on the passenger details and complete a Special Request Form https://www.corendonairlines.com/support-center/contact/special-request-form
If you booked with a travel agent or tour operator you can liaise directly with them to ensure we receive the correct information.
In order to ensure your journey runs smoothly we need all information to plan your journey in advance. If you do not provide 48 hours' notice, the required assistance may not be available and your travel plans may be disrupted.
In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time. If you would like to speak to us directly to discuss any assistance then please contact our call centre.
For those passengers who require a wheelchair the assistance provided will depend on the degree of disability therefore, its important you let us know the degree of assistance you will need using the Wheelchair codes below when completing your Special Request form: https://www.corendonairlines.com/support-center/contact/special-request-form
WCHR: (Passenger with slightly reduced mobility) Needs help when boarding / landing to and from the airport building, can board the bus from the terminal building to the aircraft, needs no help on stairs, no help is required sit in the seat of the aircraft and is able to get up and use the toilet.
WCHS: Passenger with very limited mobility) Needs help when boarding / landing to and from the airport building, cannot get on the bus from the terminal building to the aircraft, needs help on stairs, no help is required to sit in the seat on the aircraft or getting up to use the toilet.
WCHC: (Completely immobile passenger) Can use a passenger seat with upright backrest, cannot make long journeys alone without his companion. For example, sitting / getting up from the seat of the aircraft, unable to use the toilet without assistance.
Corendon Airlines welcomes your own wheelchair on board. In order to ensure the smooth transportation of your wheelchair we require you to complete a Special Request Form https://www.corendonairlines.com/support-center/contact/special-request-form
It's important to let us know the information as soon as possible however, should this not be possible then the information must reach us 48 hrs prior to your departure time.
Wheelchairs that are carried in the hold cannot be any larger than 86*86*86 cm and it is the passenger's responsibility to fold the wheelchair and detach any batteries or charges to be loaded onto the aircraft.
Should your wheelchair be battery operated the full details of the battery must be given to Corendon Airlines in advance by emailing: firstname.lastname@example.org and we will confirm that your wheelchair is suitable for carriage.
Wheelchairs with non-spillable and dry batteries or non-spillable wet batteries can be transported in the cargo compartment of the aircraft, provided that the battery is disconnected, securely attached to the wheelchair and its poles are insulated.
If the wheelchair cannot be loaded upright, stacked, secured and emptied, the battery must be removed and taken to the luggage compartment separately. For transport, the battery must be placed in a plastic bowl or container, thereby preventing contamination and wear of the cargo compartment.
Scoot Mobile style wheelchairs can be carried free of charge depending in whether you can produce a doctor's report which should be dated no later than one month before travel. Should a doctor's note not be provided a fee of 100€ will apply.
Can I use my own oxygen cylinder during the flight?
No, this is not allowed on board Corendon Airlines flights. However, we can offer you the two options below for the use of extra oxygen containers on board:
Option 1: Corendon Airlines carries two extra oxygen containers on board each flight. To have your request for extra oxygen approved, you must submit a medical report stating the necessary quantity of oxygen needed per minute. The medical report should not be older than 30 days and should be signed and sealed by an independent physician.
Option 2: You carry your own portable oxygen concentrator with you on board. Please make sure that the device is sufficiently charged for the duration of the flight.
To obtain approval, passengers should fill out and submit the Application Form for Special Requests prior to their flight. A fee of 150€ is applied.